User login

Process Mapping for Civil Legal Services



In a landscape of declining budgets and increasingly need, sometimes small innovations can have a big impact. Process improvement and workflow mapping are ways to identify existing inefficiencies or missed opportunities, and solve issues in innovative and holistic ways. From internal processes to service delivery to volunteer management, this webinar will highlight approaches and techniques to help identify, automate and simplify routine activities and reduce complexity. We will explore three examples from the community and hear an overview of how process mapping can improve organizational performance and outcomes.

Adam Heintz, Legal Services NYC 
Susan Zielke, Land of Lincoln Legal Assistance Foundation
Matthew Burnett, Immigration Advocates Network
Mike Grunenwald, Program Coordinator Pro Bono Net
Brian Rowe, LSNTAP

Please take our survey here

All the slides can be found at

Links as they appear in order