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I. Why Mobile Technology Matters for Legal Aid

Why should legal aid offices pay attention to mobile technology? There are two major reasons:

  1. The overwhelming majority of American adults use mobile technology, including a significant amount of legal aid clients.
  2. Mobile use will only continue to increase over the next few years as the technology and user experiences improve and becomes more accessible.

The mobile web will play a very significant role in Americans' lives going forward. The challenge for the legal aid community is to create mobile user experiences that effectively connect low-income individuals to new or existing delivery systems.  

Mobile is already a transformative technology as 84% of American adults now have a cell phone. The emergence of basic cell phones and feature phones has changed the way we make calls and exchange messages. Furthermore, smart phone technology is becoming more and more prevalent with 35% of American adults owning a smart phone, a percentage that grows by leaps and bounds every year. Not only are smart phones becoming more accessible, they are also growing more powerful and capable. In the future, it is expected that the majority of Americans will carry phones with Internet capabilities and run a large library of applications. This means that people will have access to the information they need whenever they need it and wherever they go.
Follow along the guide to learn about the unique benefits of the mobile web, about how the mobile web can ease the digital divide, and how mobile technology continues to expand.