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Video: Online Intake / Triage - Webinar 2013


This year LSNTAP & PBN looked at a new capacity, called triage, that can help make intake more efficient and robust by guiding litigants to the most appropriate resources and services. This webinar will review the differences between intake, online intake and triage, explore and how expert systems can help maximize limited resources while improving client services. We will hear about robust online intake and triage projects underway or planned in Washington, DC, Illinois, Massachusetts and New Mexico. Panelists: Gwen Daniels, Director of Technology Development, Illinois Legal Aid Online Mike Grunenwald, Senior Project Specialist, DC Bar Pro Bono Program Liz Keith, LawHelp Program Manager, Pro Bono Net Gordon Shaw, Managing Attorney, Massachusetts Justice Project