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Conference Materials: PowerPoint Presentations on Cyber Piracy and Net Neutrality

At the recent 2007 Equal Justice Conference, Hugh Calkins, Molly French, and Gabrielle Hammond presented on Cyber Piracy -- the practice of vendors posing as legal aid programs online -- and Net Neutrality -- a concept of keeping the web free and open to all users. Their PowerPoint has been divided into three sections for easier download:

1. Net Neutrality: PowerPoint | PDF

Tech Library: 

XML Definitions

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Training Materials: HTL101 - Basics in Starting Up a Centralized Intake System (2003)

This page offers an overview of the Training Outline, Presenters, Training Materials, Resources, and links to the Recorded Training.

Training Materials

  • We have created an online version ("book") of the presenters' materials. You can access this content simply by clicking through the links to the Right.
  • Additional resources can be found in the LStech Resource Center under Hotlines and Intake.

Tech Library: 

Training Materials: HTL108 - Roadmap to Starting a LS Hotline: Part I (2005)

About the Hotline Training Center Series

The Hotline Training Center series was created this year in response to questions about how to employ appropriate technology to start, operate, and maintain a quality legal hotline. Because many technology questions are rooted in fundamental decisions around hotline design and implementation, NTAP created this series Roadmap to Hotline Implementation to guide programs considering or in initial stages of start-up of how to effectively create a hotline system -- start to finish.

Tech Library: 

Bouncing Spam Considered Harmful

by Jamie McClelland  (Mayfirst/Peoplelink)

Mail is just about the hardest service to administer. Compared to web sites, databases, firewalls -- just about any other service -- mail is more complicated and more critical. Except the few people who use the mail servers they authored, I think few of us actually understand all the intricacies of the settings we're using. All of us, however, have experienced the user response when one thing gets messed up.


Tech Library: 

Virtual Training Rules and Notes

Virtual Training Rules and Notes * Please DO NOT PUT US ON HOLD. We will hear your hold music and it disrupts the training. If you need to deal with an emergency in your office, put us on mute, or simply hang up and re-dial to rejoin the training when you are available. * All training material will be available on LStech.Org after the training. (Go to: Click on NTAP Technology Trainings on the left. Find your technology category and your training.)

Program Features For Successful CMS Use

Reminder : Regardless of how useful the software is, the program itself needs to be implemented with support, training and policies to make sure CMS use is meaningful and successful. Training focus: How to improve use of the CMS system you have. (Not necessarily encourage you to go out shopping for a new system unless you already are). Issues & Obstacles: Obstacles to using software varied, include: * lack of training or understanding of the system's capacities; * lack of internal policies regarding CMS usage; * lack of resources; * staff resistance; * technical problems;

General CMS Tips

General CMS tips The MOST useful features are those that people know how to use and use on a daily basis.Here are some general tips to help ensure that your staff is using the CMS to its fullest: 1. Run an in-house user group where users (especially those sharing similar job descriptions) have a specific time set aside to talk about what they would like to do on their system so that users can share information or else formulate a specific query or suggestion for IT staff or the CMS developer. 2. Ensure adequate IT support to keep the system running, create custom reports, keep the data clean, and help users learn the system.

Most Useful Software Features

We interviewed staff in legal aid programs across the country on their favorite feature of Case Management Systems.